Privacy Policy

Effective Date: April 06, 2026

LumaQuote, operating through Luma Energy and referred to in this Privacy Policy as “LumaQuote,” “we,” “us,” or “our,” respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit lumaquote.com, contact us, request a demo, start a trial, use our website, or interact with our services.

By using our website or services, you acknowledge this Privacy Policy.

1. Scope

This Privacy Policy applies to personal information collected through our website, landing pages, forms, communications, demos, trial accounts, and related services.

It does not apply to third party websites, tools, services, or platforms that we do not control, even if we link to them or use them in connection with our services.

2. Contact Information

If you have questions about this Privacy Policy or our privacy practices, you can contact us at:

Email: info@lumaenergy.ca
Phone: (289) 778-3100

3. Information We Collect

We may collect the following categories of information:

Information you provide directly, such as your name, email address, phone number, company name, job title, project details, billing details, account information, demo request details, support requests, and any other information you choose to submit.

Information related to your use of the service, such as project inputs, audit data, proposal data, uploaded files, saved settings, notes, exports, and account activity.

Automatically collected information, such as IP address, browser type, device type, operating system, referring pages, pages viewed, time on site, clicks, approximate location based on IP, and similar usage data.

Cookies and similar technologies, which may be used to remember preferences, keep sessions active, measure traffic, improve performance, and support marketing or analytics, depending on how the site is configured.

Information from third parties, such as payment processors, analytics providers, CRM tools, support providers, advertising platforms, authentication providers, or referral sources, where applicable.

4. How We Use Personal Information

We may use personal information to:

provide, operate, maintain, secure, and improve our website and services;

create and manage accounts, trials, demos, and customer relationships;

respond to inquiries, provide support, and communicate with you;

generate proposals, exports, reports, and other service outputs;

process payments, billing, renewals, and related administration;

send service, transactional, account, legal, security, and support communications;

send marketing communications where permitted by law and where you have consented, where required;

monitor usage, troubleshoot issues, prevent fraud, enforce our terms, and protect our rights;

comply with legal, regulatory, contractual, and enforcement obligations.

We will not use personal information for a new purpose that is materially different from the original purpose unless we are permitted or required to do so by law or we obtain any required consent.

5. Consent

Where required by applicable law, we collect, use, and disclose personal information with your knowledge and consent. In some cases, your consent may be express. In other cases, it may be implied by your actions and the nature of the interaction, where permitted by law.

You may withdraw consent, subject to legal, contractual, or operational restrictions and reasonable notice. If you withdraw consent, some features or services may no longer be available to you.

We ask that you do not provide sensitive personal information unless it is reasonably necessary and specifically requested.

6. Marketing Communications

If you subscribe to updates, request marketing materials, start a trial, or otherwise consent to receive promotional communications, we may send you emails or other commercial electronic messages about our services.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us. We may still send you non marketing communications, such as account, security, billing, support, service, or legal notices. Canadian anti spam rules generally require consent for commercial electronic messages and a functioning unsubscribe process.

7. Cookies and Similar Technologies

We may use cookies, pixels, local storage, session tools, and similar technologies to operate the website and improve the user experience.

These technologies may be used for purposes such as:

keeping you signed in or maintaining a session;
remembering settings and preferences;
measuring site traffic and usage patterns;
improving performance and diagnosing issues;
supporting advertising, retargeting, or analytics, if enabled.

You can usually control cookies through your browser settings. Blocking some cookies may affect website functionality.

If we use a cookie banner or consent tool, your choices there will apply as described in that tool.

8. How We Share Information

We do not sell personal information in the ordinary sense of selling customer lists for money.

We may disclose personal information:

to service providers that help us host, operate, support, secure, analyze, market, authenticate, bill, or improve the website or services;
to payment processors in connection with purchases or billing;
to professional advisors such as lawyers, accountants, insurers, or auditors;
to regulators, courts, law enforcement, or government authorities when required or permitted by law;
to protect our rights, users, systems, property, or safety;
as part of a merger, financing, acquisition, sale, reorganization, or similar transaction;
with your direction or consent.

Where we use service providers, we expect them to handle personal information only as reasonably necessary for the services they provide to us and subject to appropriate confidentiality and security measures.

9. International and Cross Border Processing

We may store or process personal information in Canada, the United States, or other jurisdictions where we or our service providers operate.

As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, regulators, law enforcement, or national security authorities in accordance with applicable law.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, as needed to provide the services, to maintain business and legal records, to resolve disputes, to enforce agreements, or as otherwise required or permitted by law.

Retention periods may vary depending on the type of information and the reason we hold it.

11. Security

We use administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

No system can be guaranteed to be completely secure. For that reason, we cannot guarantee absolute security.

If we are subject to Canadian private sector privacy rules, those rules generally require appropriate safeguards based on the sensitivity of the information, and in some cases require breach reporting, notification, and record keeping where there is a real risk of significant harm.

12. Your Rights and Choices

Subject to applicable law, you may have the right to:

request access to personal information we hold about you;
request correction of inaccurate or incomplete personal information;
withdraw consent in certain circumstances;
ask questions about how your information has been used or disclosed;
request deletion of information in some circumstances;
opt out of certain marketing communications.

To make a privacy request, contact us using the details above. We may need to verify your identity before responding.

Canadian private sector privacy guidance generally recognizes access and correction rights for personal information held by covered organizations.

13. Children’s Privacy

Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided us with personal information, contact us and we will review the matter.

14. Third Party Links and Services

Our website may contain links to third party websites, integrations, or services. We are not responsible for the privacy practices, content, or security of third parties. We encourage you to review their privacy policies before providing personal information.

15. Business Transfers

If we are involved in a merger, acquisition, financing, restructuring, asset sale, or similar corporate transaction, personal information may be disclosed as part of that process, subject to appropriate protections where required.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the website or services after changes are posted means you acknowledge the updated Privacy Policy.

17. Complaints

If you have a concern about our privacy practices, we encourage you to contact us first so we can try to resolve it.