Terms and Conditions

Effective Date: April 06, 2026

These Terms and Conditions of Use and Service, together with any policies or documents they expressly incorporate by reference, including the Privacy Policy, govern your access to and use of https://lumaquote.com and any related websites, pages, tools, demos, trial accounts, applications, content, exports, communications, and services made available by [Luma Energy inc.], carrying on business as LumaQuote or Luma Energy as applicable, and referred to in these Terms as “LumaQuote,” “we,” “us,” or “our.”

By accessing or using the Site or any Services, you agree to be bound by these Terms. If you do not agree, do not access or use the Site or Services.

1. Eligibility and Authority

You represent and warrant that you are at least the age of majority in your jurisdiction and are legally able to enter into these Terms. If you use the Site or Services on behalf of a company, organization, or other entity, you represent and warrant that you have authority to bind that entity, and “you” includes that entity.

2. Changes to These Terms

We may update or modify these Terms at any time, in our sole discretion. Updated Terms become effective when posted, unless a later effective date is stated. Your continued access to or use of the Site or Services after updated Terms are posted constitutes your acceptance of the updated Terms.

3. Privacy

Your use of the Site and Services is also subject to our Privacy Policy, which is incorporated into these Terms by reference. You acknowledge that internet transmissions are never completely private or secure and that you provide information at your own risk, subject to our Privacy Policy and applicable law.

4. The Site and Services

LumaQuote provides website content, software tools, demos, trial access, proposal generation features, exports, and related materials for lighting audit, retrofit estimation, proposal preparation, and related business workflows.

We may add, change, suspend, restrict, or discontinue any part of the Site or Services at any time, with or without notice, and without liability to you.

5. No Professional Advice, No Guaranteed Outcomes

The Site and Services are provided for general business and informational use only. They do not constitute legal, engineering, electrical, code, tax, accounting, environmental, rebate, utility, procurement, financing, insurance, safety, or other professional advice.

Any outputs, calculations, assumptions, reports, proposal drafts, utility savings estimates, payback figures, ROI figures, environmental impact estimates, rebate estimates, incentive references, or similar results are estimates only and depend on data supplied by you and other variables outside our control. We do not warrant or guarantee the accuracy, completeness, reliability, suitability, eligibility, availability, approval, enforceability, acceptance, savings, payback, code compliance, incentive qualification, financing result, project award, or commercial outcome of any output or recommendation.

You are solely responsible for reviewing, validating, and approving all inputs, assumptions, calculations, outputs, proposals, pricing, legal terms, scopes of work, savings claims, utility assumptions, and rebate submissions before relying on or using them.

6. Accounts, Credentials, and Security

Certain features may require you to create an account. You must provide accurate, current, and complete information and keep it updated.

You are responsible for all activity under your account and for maintaining the confidentiality of your login credentials. You must notify us immediately of any unauthorized access, suspected breach, or misuse of your account.

We may suspend, restrict, or terminate any account at any time, with or without notice, if we believe there has been a violation of these Terms, a security risk, fraudulent activity, unlawful activity, non payment, abusive conduct, or any conduct that may expose us or others to risk or liability.

7. Fees, Trials, Billing, Taxes, and Pricing Changes

If you purchase any paid Services, you agree to pay all fees, charges, taxes, and amounts due in accordance with the pricing and billing terms presented to you at the time of purchase.

Unless expressly stated otherwise in writing:

all fees are in the stated currency and are non refundable
subscriptions renew automatically for successive terms unless cancelled before renewal
we may change pricing, packaging, features, or billing terms at any time on a prospective basis
free trials, promos, and discounts may be modified, limited, or withdrawn at any time
you are responsible for all applicable taxes, duties, levies, and similar governmental charges, excluding taxes based on our net income

If payment cannot be processed, we may suspend or terminate your access immediately.

8. Limited License

Subject to your compliance with these Terms, we grant you a limited, non exclusive, non transferable, non sublicensable, revocable license to access and use the Site and Services for your internal lawful business purposes during the applicable term.

No rights are granted except as expressly stated in these Terms.

9. Ownership and Intellectual Property

The Site and Services, including all software, code, workflows, structure, text, graphics, branding, logos, interfaces, designs, templates, reports, exports, compilations, databases, know how, and other content or materials made available by us, and all related intellectual property rights, are and remain our exclusive property or the property of our licensors.

These Terms do not transfer to you any ownership rights in the Site or Services.

You must not:

copy, modify, adapt, translate, or create derivative works from the Site or Services
reverse engineer, decompile, disassemble, decode, or attempt to derive source code, underlying ideas, algorithms, models, workflows, or structure
scrape, spider, crawl, mirror, frame, benchmark, index, harvest, extract, or systematically collect content or data from the Site or Services
use the Site or Services to build, train, improve, or validate a competing product, service, model, dataset, or workflow
remove or alter any proprietary notices
reproduce, republish, distribute, sell, lease, sublicense, or commercially exploit the Site or Services except as expressly authorized in writing

10. Your Data, Inputs, and Content

You retain your ownership rights in data, information, files, proposal content, business details, customer information, and other materials you submit or upload to the Site or Services, to the extent you own them.

You grant us a worldwide, non exclusive, royalty free license to host, store, reproduce, process, transmit, adapt, format, display, and otherwise use your data and content solely as reasonably necessary to provide, secure, maintain, support, improve, and enforce the Site and Services and our rights under these Terms.

You represent and warrant that:

you have all rights and permissions necessary to provide your data and content
your data and content do not infringe, misappropriate, violate, or otherwise conflict with any third party rights or applicable law
your data and content are accurate and lawful to use

We are not responsible for your data or content. You are solely responsible for all inputs, records, files, assumptions, uploads, and resulting outputs.

11. Feedback

If you provide ideas, suggestions, comments, enhancement requests, corrections, or feedback regarding the Site or Services, you grant us a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty free right to use, modify, reproduce, disclose, commercialize, and otherwise exploit that feedback for any purpose, without restriction or compensation to you.

12. Acceptable Use

You may not use the Site or Services:

for any unlawful, fraudulent, deceptive, abusive, defamatory, harassing, or infringing purpose
to transmit malware, malicious code, or harmful material
to interfere with, disrupt, damage, disable, overburden, or impair the Site, Services, servers, or networks
to probe, scan, or test vulnerability without our prior written authorization
to access or attempt to access any account, data, system, or environment without authorization
to upload sensitive personal information unless expressly required and lawfully permitted
to violate any applicable privacy, intellectual property, export control, sanctions, anti spam, consumer protection, competition, or other law
to submit false or misleading project data, savings claims, rebate data, or customer information
to generate unlawful, deceptive, or misleading proposals or commercial materials

We may investigate any suspected violation and may suspend or terminate access, remove content, cooperate with authorities, or take any other action we deem appropriate.

13. Third Party Services, Links, and Content

The Site or Services may include or rely on third party services, integrations, links, data sources, files, APIs, utilities, payment processors, communications tools, or other external resources. We do not control and are not responsible for any third party services or content, including their availability, accuracy, legality, terms, privacy practices, pricing, or security.

Your use of third party services is solely between you and the relevant third party and may be subject to separate terms.

14. Communications

By contacting us, submitting forms, creating an account, requesting a demo, starting a trial, or otherwise using the Site or Services, you consent to receive service, account, administrative, operational, transactional, and legal notices from us electronically, including by email, in product notification, or through the Site. You are responsible for keeping your contact details current.

15. Beta Features and Early Access

If we provide any beta, pilot, preview, early access, test, or experimental feature, it is provided entirely on an as is and as available basis, may be incomplete, may contain errors, may change at any time, may never become generally available, and may be suspended or withdrawn at any time without liability.

16. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND SERVICES ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND WITH ALL FAULTS.

WE DISCLAIM ALL REPRESENTATIONS, WARRANTIES, CONDITIONS, AND GUARANTEES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR COLLATERAL, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, QUALITY, DURABILITY, TITLE, NON INFRINGEMENT, QUIET ENJOYMENT, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AVAILABILITY, SECURITY, RELIABILITY, PERFORMANCE, COMPATIBILITY, TIMELINESS, OR THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, ERROR FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT ANY DATA, OUTPUT, REPORT, PROPOSAL, SAVINGS ESTIMATE, REBATE ESTIMATE, ELIGIBILITY RESULT, OR OTHER RESULT GENERATED THROUGH THE SITE OR SERVICES WILL BE ACCURATE, COMPLETE, ACCEPTED, OR SUITABLE FOR ANY PARTICULAR TRANSACTION OR PURPOSE.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LUMAQUOTE, ITS AFFILIATES, LICENSORS, SUPPLIERS, CONTRACTORS, SERVICE PROVIDERS, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, AGGRAVATED, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, OPPORTUNITY, GOODWILL, DATA, USE, CONTRACT, SAVINGS, REBATE, PROJECT AWARD, OR EXPECTED BENEFIT, ARISING OUT OF OR RELATING TO THE SITE, SERVICES, CONTENT, OUTPUTS, OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SITE, SERVICES, OR THESE TERMS SHALL NOT EXCEED:

FOR PAYING CUSTOMERS, THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO US FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
FOR NON PAYING USERS, ONE HUNDRED CANADIAN DOLLARS.

THE LIMITATIONS IN THESE TERMS APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, EQUITY, OR OTHERWISE, AND EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY LAW.

18. Indemnity

You agree to defend, indemnify, and hold harmless LumaQuote, its affiliates, licensors, suppliers, contractors, service providers, and their respective directors, officers, employees, agents, successors, and assigns from and against any and all claims, demands, actions, proceedings, investigations, losses, damages, liabilities, judgments, penalties, fines, costs, and expenses, including reasonable legal fees and costs, arising out of or relating to:

your access to or use of the Site or Services
your data, content, inputs, uploads, proposals, outputs, or communications
your breach of these Terms
your violation of applicable law
your infringement, misappropriation, or violation of any third party right
any claim by your clients, customers, counterparties, or end users related to your projects, proposals, savings claims, pricing, rebate claims, or outputs generated or used through the Site or Services

19. Suspension and Termination

We may suspend, restrict, disable, or terminate your access to the Site or Services, in whole or in part, at any time, with or without notice, for any reason or no reason, including if we believe you have breached these Terms, present a risk, or if continued access is not commercially, technically, or legally feasible.

You may stop using the Site or Services at any time. Termination does not relieve you of any obligations accrued before termination.

Sections that by their nature should survive termination will survive, including ownership, disclaimers, limitations of liability, indemnity, payment obligations, dispute resolution, and general provisions.

20. Governing Law

These Terms and any dispute, claim, or controversy arising out of or relating to the Site, Services, or these Terms shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

21. Dispute Resolution, Arbitration, and Class Action Waiver

Before starting formal proceedings, you agree to first contact us and attempt in good faith to resolve the dispute informally for at least thirty days.

Except where prohibited by applicable law, any dispute, claim, or controversy arising out of or relating to the Site, Services, or these Terms shall be finally resolved by confidential binding arbitration seated in Hamilton, Ontario, before a single arbitrator, in English, under the Arbitration Act, 1991 (Ontario), unless we elect to seek urgent injunctive or equitable relief in court to protect intellectual property, confidential information, security, or other proprietary rights.

To the maximum extent permitted by law, you and LumaQuote waive any right to participate in a class action, class arbitration, representative proceeding, private attorney general action, or other collective or consolidated proceeding.

If a court determines that this arbitration provision is unenforceable as to a particular claim or party, then any such proceeding shall be brought exclusively in the courts of Hamilton, Ontario, and you irrevocably attorn to those courts.

22. Injunctive Relief

You acknowledge that unauthorized use of the Site or Services, misuse of intellectual property, breaches of confidentiality, scraping, reverse engineering, or security violations may cause irreparable harm for which monetary damages may be inadequate. We may seek injunctive, equitable, or other urgent relief without posting bond or proving special damages.

23. Electronic Records

Electronic records maintained by us, including logs of access, clicks, acknowledgements, account actions, transactions, acceptance flows, and versions of these Terms, shall be admissible to the fullest extent permitted by law and may be used as evidence of your agreement and activity.

24. Export Controls and Sanctions

You may not access or use the Site or Services in violation of applicable export control, sanctions, or trade laws. You represent and warrant that you are not located in, under the control of, or acting on behalf of any prohibited country, person, or entity.

25. Assignment

You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this section is void. We may assign or transfer these Terms freely, including in connection with a reorganization, sale, merger, financing, or transfer of assets.

26. Force Majeure

We will not be liable for any delay, interruption, failure, degradation, or non performance caused by events beyond our reasonable control, including failures of third party services, utilities, internet providers, hosting providers, labour disruptions, cyber incidents, acts of government, natural disasters, war, terrorism, pandemic events, or civil unrest.

27. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be deemed severed to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

28. No Waiver

No waiver by us of any breach or default shall be deemed a waiver of any preceding or subsequent breach or default.

29. Entire Agreement

These Terms, together with any policies or documents expressly incorporated by reference and any written order form, subscription agreement, or enterprise agreement signed by us, constitute the entire agreement between you and us regarding the Site and Services and supersede all prior or contemporaneous understandings relating to them. If there is a conflict between these Terms and a signed written agreement with us, the signed written agreement controls to the extent of the conflict.

30. Contact Information

If you have questions about these Terms, you may contact us at:

Email: info@lumaenergy.ca
Phone: (289) 778-3100